Refund and Return Policy

We want every customer to feel confident and satisfied with their purchase. This Refund and Return Policy explains when and how returns, exchanges, and refunds can be processed. Please read it carefully before placing an order.

1. Eligibility for Returns

Due to the nature of our products, returns are only accepted under specific conditions, such as:

• The product arrived damaged or defective
• You received the wrong item
• The package was lost in transit

To qualify for a return, you must contact our support team within 7 days of delivery and provide clear evidence (such as a photo or tracking reference). Requests made after this period may not be accepted.

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used products
• Items damaged by improper storage or handling
• Products not purchased directly from our official website

We also cannot issue refunds for customer mistakes such as providing an incorrect shipping address or failing to collect a parcel from customs.

3. Return Process

If your return request is approved, our support team will provide detailed instructions for sending the product back. Please ensure:

• The item is unused, unopened, and in its original packaging
• The return includes proof of purchase (such as an order number or receipt)

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds

Approved refunds are processed using the same payment method used for the original purchase. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping costs are non-refundable unless the return is due to an error on our part (such as wrong or damaged items).

5. Exchanges

If you received a damaged or incorrect item, we’ll gladly send a replacement once the issue is verified. Exchange availability depends on product stock at the time of your request.

6. Order Cancellations

Orders can be canceled only before they are shipped. Once a tracking number has been issued, the order is considered finalized and cannot be canceled. If you need to make changes or corrections, please contact us immediately after placing your order.

7. Contact Us

For all refund or return inquiries, please contact our support team through the Contact Us page. Include your name, order number, and a brief description of the issue so we can assist you promptly.

We’re committed to ensuring every customer has a smooth, safe, and transparent shopping experience.